OWNERS
Peter trinh
president
Peter Trinh is an Ivy-League educated engineer and business leader. Over 15 years ago, Peter founded TDG (Tye Dye Gyes, LLC) with a vision for offering a next-level home tech service to his clients. Over the years, Peter has figured out a way to do AV efficiently and keep technicians. His turnover rate is astonishingly low. He has only had one tech leave his company in 15 years. His most senior tech has been with him for 14 years. Peter does AV because of passion, not simply profit.
mike eagle
managing partner
Mike has been with TDG Smarter AV for over 14 years. He started out working with our founder in Jacksonville, Florida, and is now running and operating our branch in Charlotte, North Carolina!
tdg platinum service
THE CHALLENGE:
We all know Home Technology can be finicky and frustrating. With so many options and price points, finding a trusted partner is imperative. TDG Smarter AV strives to earn your trust, not to expect it. We do this by offering a unique approach that includes transparent pricing and direct-to-owner access. We have a proven and documented track record of supporting our systems and installations both in the short and long term. We invite you to experience the ultimate value in working with TDG Smarter AV and their Trusted Partners!
1. DESIGN TAILORED TO YOU.
Our design process starts with an easy-to-complete questionnaire to assess your personal vision for home technology. We use social engineering techniques to recommend systems that work within your environment. We are radical about only focusing on what you and your family wants and needs. In other words, we design according to your needs, not our pocketbooks.
2. HASSLE-FREE DELIVERY, EVERY TIME.
To avoid damaged products delaying an installation, we inspect most components, especially TVs, upon arrival from distributors. We then store inspected components in climate-controlled shops until they are delivered with care to your door in our climate-controlled commercial vans. These vans are fully stocked with all the necessary tools and accessories to provide you with an efficient installation.
3. QUALITY INSTALLATION: KNOWLEDGEABLE TECHS WHO STICK AROUND.
TDG Smarter AV is a family-oriented business. We treat our technicians and managers like our extended family and take pride in our high level of care and compensation. Our service staff share in our success and grow with us. An experienced and knowledgeable staff translates into much better and more personable service to you. Home technology today demands competent, responsible, and experienced technicians.
4. HIGHEST LEVEL OF LONG-TERM SUPPORT.
TDG Smarter AV is committed to long-term support, and we expect the same of our Trusted Partners. We use cloud-based software to document models and serial numbers of provided components to assist in any warranty claims or support issues. We also utilize video conferencing to enable more efficient troubleshooting and solutions-based support. Unlike most other companies, holders of our Platinum Design, Service and Support Certificate will have direct-to-owner access when needed.
1. DESIGN TAILORED TO YOU.
Our design process starts with an easy-to-complete questionnaire to assess your personal vision for home technology. We use social engineering techniques to recommend systems that work within your environment. We are radical about only focusing on what you and your family wants and needs. In other words, we design according to your needs, not our pocketbooks.
2. HASSLE-FREE DELIVERY, EVERY TIME.
To avoid damaged products delaying an installation, we inspect most components, especially TVs, upon arrival from distributors. We then store inspected components in climate-controlled shops until they are delivered with care to your door in our climate-controlled commercial vans. These vans are fully stocked with all the necessary tools and accessories to provide you with an efficient installation.
3. QUALITY INSTALLATION: KNOWLEDGEABLE TECHS WHO STICK AROUND.
TDG Smarter AV is a family-oriented business. We treat our technicians and managers like our extended family and take pride in our high level of care and compensation. Our service staff share in our success and grow with us. An experienced and knowledgeable staff translates into much better and more personable service to you. Home technology today demands competent, responsible, and experienced technicians.
4. HIGHEST LEVEL OF LONG-TERM SUPPORT.
TDG Smarter AV is committed to long-term support, and we expect the same of our Trusted Partners. We use cloud-based software to document models and serial numbers of provided components to assist in any warranty claims or support issues. We also utilize video conferencing to enable more efficient troubleshooting and solutions-based support. Unlike most other companies, holders of our Platinum Design, Service and Support Certificate will have direct-to-owner access when needed.
